Shipping Information
We use Royal Mail to dispatch our products. Currently, the only service is 1st-class Tracked and Signed-for. The products we sell have high value and it is important for both our and your records to have proof of delivery and receipt.
Returns Policy
You have a legal right to cancel your order, subject to the provisions of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (2013).
We draw your attention to PART 3, Paragraph 28 (1) (b) of these regulations in which it states:
Limits of application: circumstances excluding cancellation
28. (1) This Part does not apply as regards the following—
(b) the supply of goods that are made to the consumer’s specifications or are clearly personalised;
If/When you order any goods from us that are NOT personalised, or made-to-order, your right to cancel the order for those goods remains.
This will apply even if the WHOLE OR PART of your order comprises goods that are NOT personalised.
We will also accept cancellations where personalisation of the goods had not entered production. So it is important to contact us as soon as possible if you have ordered personalised goods, and then wish to cancel the order before you receive anything. If we have not begun to personalise any goods, you will be entitled to cancel the order. It is important that you contact us as soon as you can - either by phone, email, or calling at our office in person.
We appreciate that it is somtimes necessary to cancel an order - even when the goods have been personalised, and we will use our discretion in these cases. But it is important to note that in the case of bespoke goods, we are not legally obliged to cancel orders for such goods, if they have already been made.